1. Quality Commitment:

• We are committed to providing genuine men’s watches, ensuring quality according to international standards.
• All products are thoroughly inspected before being delivered to customers, ensuring there are no technical or aesthetic defects.

2. Warranty Policy:

• Men’s watches come with a 12-month official warranty from the date of purchase.
• The warranty covers technical defects related to internal mechanisms, excluding damages caused by impact, dropping, or improper use.

3. Return and Exchange Policy:

• Customers can return or exchange products within 7 days of receiving them if any manufacturer defects are found.
• The product must be intact, unused, and complete with accessories and packaging.
• For products without manufacturer defects but where the customer wishes to exchange the model, we support exchanges within 7 days, provided the product is still new and unused. The customer is responsible for shipping costs.

4. Shipping Policy:

• We offer nationwide shipping at reasonable costs, depending on the delivery location.
• Delivery time ranges from 2-5 working days from the date the order is confirmed.
• In case of delivery delays, we will promptly notify the customer and assist in resolving any related issues.

5. Payment Policy:

• We accept payments via bank transfer, cash on delivery (COD), and other online payment methods.
• Customers are responsible for making full and accurate payment according to the confirmed order details.

6. Information Security Policy:

• Customers’ personal information will be kept strictly confidential and used only to complete the order, provide customer care, and participate in promotional programs.
• We commit not to share or disclose customer information to third parties without customer consent.

7. Customer Support:

• Our customer service team is always ready to assist and answer any questions via hotline, email, or other communication channels during business hours.
• We are committed to responding to customers within 24 working hours.

This policy is designed to protect customer rights as well as ensure the quality of service and products when shopping at our store.